PLEASE NOTE, AUSTRALIA POST IS NO LONGER GUARANTEEING AN OVERNIGHT SERVICE FOR EXPRESS POST

1. From January 2020 all our products are sent via Australia Post’s Express Post service to anywhere in Australia at a flat rate of $15, no matter the size of the order.

1. For in stock purchases, we endeavour to post within 2 business days (excluding orders that include rope conditioning). The Express Post service is an express service within the Express Post Service areas which is usually overnight, and can take a day or two longer for remote areas outside of the overnight service zone. Check Australia Post’s website for exact details for your address.
2. For out of stock purchases, we usually are able to restock within 14 days and post to you immediately thereafter.
3. For orders containing rope conditioning, the process of conditioning the rope takes 2~3 days. So expect us to post it to you within a week of receiving your order, and then allow for the postage time indicated above.

1. All our domestic packages are trackable. We will notify you via email when we post your order, and include the tracking number for you to track the package via the Australia Post website.

1. We post in standard Australia Post satchels, and the return address simply says “EGHQ” and our PO Box address. However, maybe don’t open the satchel in front of your grandmother or work colleagues? lol

1. Yes we certainly can. Postage costs to New Zealand are available during check out if your shipping address is in New Zealand. Up to 12 hanks of rope (2kgs) can be delivered  for AU$35 via Standard International Postage with a delivery time of 6+ days and fully trackable. For larger orders Contact Us for a quote. All import duties are the responsibility of the person receiving the package.

1. No, we only deliver to Australia & New Zealand. However if you are on the North American Continent, we recommend you contact our friends at the Toronto Kinbaku Salon, they sell exactly the same rope and of course delivery will be much cheaper.

1. Yes, you absolutely can however times are by appointment only. We are based in Shailer Park, just a few short minutes off the M1. Select “local pick up” during the checkout process and we will contact you once the order has been processed, at which time you will receive the address and can arrange a pickup time.